Refund & Returns Policy

1. Returns

We want you to be completely satisfied with your purchase from Crafted Comforts. If, for any reason, you are not happy with your order, we accept returns within [7] days from the date of delivery.

2. Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Initiate a Return

To initiate a return, please contact our customer support team at traders_super@rediffmail.com. Our team will guide you through the return process, and you will be required to provide:

• Your order number.
• A description of the reason for the return.
• Clear photographs of the item(s) in question (if applicable).

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If your return is approved, a refund will be processed to your original method of payment within [7] business days.

5. Non-Refundable Items

The following items are non-refundable:

• Gift cards.
• Customized or personalized items.
• Items not in their original condition or without original packaging.

6. Return Shipping

You will be responsible for covering the cost of return shipping. Shipping costs are non-refundable unless the return is due to our error.

7. Exchange

If you would like to exchange an item, please contact our customer support team at traders_super@rediffmail.com. We will guide you through the exchange process and provide instructions on returning the original item and placing a new order.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and will offer a replacement or a full refund, including return shipping costs.

9. Contact Information

If you have any questions or concerns regarding our Refund & Returns Policy, please contact us at:

Crafted Comforts

mailus.kaleshwaroverseas@gmail.com

+91 7618 386 164